At Extrait, we are committed to protecting your personal data and ensuring that you clearly understand how we use it.
This Privacy Policy explains what personal data we collect, the purposes for which we process it, how long we retain it, and the rights you have regarding your personal information.
Data Controller: Creaciones de Perfumería Atelier S.L.
Trade name: Extrait
Tax ID (CIF/NIF): B66923590
Registered office: Camino Barca de Salazar, 25, 30570 Beniaján, Murcia, Spain
Contact email: info@extrait.es
Depending on how you interact with our Website, we may process the following categories of personal data:
a) Identification data: first name, surname(s), and Tax Identification Number (DNI/NIF), where required for invoicing or international shipments.
b) Contact details: postal address, email address, and telephone number.
c) Purchase information: products purchased, order number, purchase history, incidents, returns, or customer enquiries.
d) Billing and payment information: billing address, payment method, and the information necessary to process transactions. Extrait does not store your complete bank card details.
e) Browsing data: IP address, online identifiers, and information collected through cookies and similar technologies, in accordance with the preferences selected by the user.
f) Information provided through contact forms, customer support requests, or subscriptions to marketing communications.
We process your personal data for the following purposes:
a) To manage your browsing experience and use of the Website.
b) To process orders, payments, deliveries, invoicing, returns, and after-sales support.
c) To respond to enquiries submitted through contact forms, email, or other communication channels.
d) To manage your customer account, should you choose to create one.
e) To send you marketing communications, newsletters, or updates about Extrait, where you have given your consent or where there is another lawful basis for doing so.
f) To comply with legal, tax, accounting, administrative, and consumer protection obligations.
g) To improve the user experience, analyse the performance of the Website, and compile statistical information where appropriate and in accordance with your cookie preferences.
The legal basis for processing your personal data depends on the specific purpose involved:
a) Performance of a contract: to manage purchases, payments, deliveries, returns, and customer service related to your orders.
b) Consent: to send newsletters, marketing communications, or install non-essential cookies where you have agreed to this.
c) Compliance with legal obligations: to fulfil tax, accounting, administrative, consumer protection, or other legal requirements imposed by competent authorities.
d) Legitimate interests: to prevent fraud, improve our services, respond to enquiries relating to purchased products, or maintain the security of the Website.
We may disclose your personal data to third parties where necessary to provide our services or comply with legal obligations.
These recipients may include:
a) Shipping and logistics companies.
b) Payment gateways and banking institutions.
c) Technology providers, hosting services, website maintenance providers, and management software providers.
d) Tax, accounting, and legal advisers.
e) Public authorities, courts, or regulatory bodies where disclosure is required by law.
f) Email marketing platforms or communication service providers, where applicable and always in accordance with applicable data protection legislation.
Some of our technology providers may be located outside the European Economic Area (EEA) or provide services from third countries.
Where international transfers of personal data take place, Extrait will implement the appropriate safeguards required under applicable data protection legislation, such as the European Commission’s Standard Contractual Clauses or any other legally recognised transfer mechanisms.
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected.
In particular:
a) Data relating to orders and invoicing will be retained for the periods required by applicable law.
b) Contact details will be retained for as long as necessary to respond to your enquiry.
c) Personal data used for marketing communications will be retained until you withdraw your consent or unsubscribe.
d) Data collected through cookies will be retained for the periods specified in our Cookie Policy.